Refund policy
We want you to love your GlowBristle. This policy explains your options. It does not limit any rights you have under consumer law.
30-day change-of-mind returns
If you change your mind, you can return your item within 30 days of delivery for a refund of the purchase price, as long as it is unused, clean and in its original packaging with all accessories.
- Email us first at info.plysoprsa@gmail.com with your order number. We will reply with the return address and instructions. Parcels sent without contacting us first cannot be processed.
- You pay the return shipping for change-of-mind returns. We recommend a tracked service, because we cannot refund items that do not reach us.
- For hygiene reasons, items that have been used, or are returned without their original packaging, cannot be refunded as change-of-mind returns.
Faulty, damaged or incorrect items
If your GlowBristle arrives faulty, damaged or not as described, or develops a fault, email us with your order number and a photo or short video of the problem. We will replace it or give you a full refund, and we cover any return shipping we ask you to arrange.
Refunds
Once we have received and checked your return (or confirmed the fault), we will email you and refund your original payment method within 5 business days. Your bank may take a further 5–10 business days to show the refund.
Australian customers
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
Email info.plysoprsa@gmail.com and we will get back to you within 1–2 business days.